Feel free to contact us on email. We reply within 24 hours!
All domestic orders are shipped with DHL within Sweden with 1-2 days delivery.
Below you will find a list of the most common questions sent to us. If you can't find what you are looking for in the list please feel free to give us a ring or contact us at firstname.lastname@example.org
What payment options are available?
Credit card: Visa or MasterCard, no costs are added:
PayPal: No costs are added.
Invoice to be paid within 14 days: Only available in Sweden through Klarna AB.
Account with the possibility to split the payment over 24 months: Only available in Sweden through Klarna AB.
What is the delivery time?
We dispatch your order as soon as we receive it and it will be sent by Sweden Post or DHL. All orders will be packed and sent within 48 hours. The delivery time depends on where you live.
Can I return an item?
Certainly. You always have Purchase on approval and right to change within 14 days when you shop at Ayisah.com. The item must be in original condition, and of course unused (it is of course okay to try it on, carefully) and we would prefer it you returned it in the original packaging. You pay for the return freight. Your return order must be packed in a box or bag (please use the one you received with your delivery). We do not change or accept return of underwear.
How do I return an item?
1. Contact our Customer service within 14 days if, for some reason, you are unhappy with your purchase. State your customer number and order number.
2. Tell us whether you want your money back or a new item. (If you want your money back it will take a maximum of 14 days from the date we receive your item back and approve the return until the money is back with you).
3. Write the order number and your name on the return form that was packed together with your merchandise and send it along with the merchandise back to us. Please note that you are responsible for the cost for the return freight and the transportation risk.
What happens if I am lazy and don't collect the package you have sent?
We will be forced to charge you SEK 300 to cover our costs for delivery and handling of your order.
Do you keep all items in stock?
Yes. All items presented on the site are ready to be sent to you.
Why is my size not available for a certain product?
As soon as a size is sold out it is automatically erased. If the size is not available it means that it is sold out and that it will most likely not be available again. Feel free to email us and check if it will be re-stocked.
What can I do if I have managed to lose my password and username?
To receive the username and password to the e-mail address you typed in when you registered, click here.
Can I shop at Ayisah.com if I live outside Sweden?
We welcome customers from all over the world! You can see your shipping cost at the checkout before you send us your order. Please be aware that VAT and customs duty might be added for import to countries outside the EU.